All RUG orders will be delivered via UPS Ground Shipping Or Federal Express . We will email tracking numbers to you when they become available. For over-sized items (larger than 9’0 x 12’0) , alternative shipping methods might have to be arranged. If this is the case, an independent trucking company will contact you to arrange your delivery during business hours.
Free shipping and handling is not included with the purchase of products other than rugs. Applicable shipping costs will be calculated and visible on the invoice.
Please contact us if you require a faster delivery method than Ground Shipping.
Most of our products will be shipped within two to five working days. That means that you should receive your order within three to five business days after the item has shipped. If an item is unexpectedly out of stock, we will contact you with an approximate delivery date. Rugs that are over-sized (larger than 9’0 x 12’0) may take longer for delivery. Over-sized rugs have to be shipped via freight.
For Online Orders Only:
We have a 7-day return policy for all online rug orders. The 7-day policy starts once the rug is received by the customer.
You pay only for the return shipping. No restocking fee or hidden costs. Once we receive the rug, it will be inspected and when determined to be in new condition, we will refund your credit card in full.
If for any reason a rug is delivered damaged, please use the contact form and a representative will contact you asap. We stand by our products and take back all damaged goods!